Xugar reviews

1684879959

Rajat Tabeck

google

Hey Rajat, We're nearing the end of our partnership so let's look at rankings for the keywords you've chosen, to validate your previous review. 1) Wedding dressmaker melbourne - Position#1 - 140 searches a month - +4 positions since start. 2) Custom wedding dresses / custom wedding dress - Position#2 - 260 searches a month - +4 positions since start 3) Dressmaker melbourne / Wedding dressmaker - Position #3 - 320 searches a month - +6 positions since start. 4) Mother of the groom dresses melbourne - Position #2 - 720 searches a month - +10 positions since start. 5) Couture wedding dress - Position #4 - 390 searches a month - +2 positions a month. 6) Mother of the bride dresses Melbourne - Position#5 - 4400 searches a month - +8 positions since start. All related terms had similar gains. 7) Plus size wedding dresses melbourne - Position#6 - 390 searches a month - +4 positions since start. All related terms had similar gains. 8) Bridal Couture Melbourne - Position#8 - 110 searches a month - +12 positions since start. 9) Designer wedding dresses melbourne - Position #8 - 480 searches a month - +4 positions since start. 10) Wedding dresses melbourne - Position #18 - +8 positions 11) Bridal gowns melbourne - Position#22 - +18 positions 12) A line wedding dress - Position#25 - +22 positions 13) Princess wedding dress - Position#25 - +34 positions And we could keep on going as it's only a sample from rankings gains, measured manually. Ahrefs indicates the following: Start of the campaign - ranking for about 3600 keywords (230 in page 1) expected to generate 1.9k organiv visits a month. Today (21st of July) - ranking for about 6400 keywords (550 in page 1) expected to generate 3.0k organic visits a month.

1689903182

1

I started working with Xugar with high hopes of boosting my website's rankings, traffic, and conversions. However, after waiting for 6 months, I have been extremely disappointed with the results. Not only have my rankings not improved, but sales have decreased by 30% due to lack of quality enquiries. The company projected to deliver results in a timely manner, but their lack of communication and slow response times made it difficult to track their progress and the techniques they used were not effective in improving my website's performance. I started raising my concerns after the third month and every month I was promised that the results would get better, but even after waiting and being patient for six months, nothing changed. The company's inability to deliver results has left me feeling misled. I signed for a 12 month contract(biggest mistake!) and now they won't let me leave even though their SEO Director agreed that since the past 6 months rankings have been falling and the SEO campaign has not performed as they expected. They are happy to have an unsatisfied client rather than doing the right thing and terminating the contract. In conclusion, I would not recommend this SEO company to anyone looking to improve their online presence. Their ineffective strategies and lack of results have caused more harm than good and I am extremely disappointed with the outcome. UPDATE AFTER THE RESPONSE FROM XUGAR: AHrefs Rankings Data-- We agreed on a set number of keywords as per your package/pricing structure. If the keywords that YOU suggested are not showing improvement but declining, then it's not important if some irrelevant keywords are ranking better, bringing irrelevant traffic and poor quality leads to us. The targeted keywords which were on top 3 positions, at the start of the campaign, are now sitting at the bottom of page 1 and keywords which were on page 2 are on page 3 and 4,hence the campaign did more harm than good. Before writing this review, I raised my concerns and proved to you numerous times that rankings and quality of leads were going down but you just kept on saying that it will get better next month. I felt as though my concerns were not taken seriously and were brushed off. We can go on and on about the numbers but at the end of day, if results were positive, I would have written a five star review. I should have seen good improvement in 6 months, not a decline on all fronts. I was paying your full monthly fee even though my rankings and sales were declining. The backlinks created were poor quality coming mostly from aggregator sites and directories. What was most concerning was the lack of transparency and accountability. At the end of month, I was just given a report from your tools without any brief about the works(content, backlinks, etc.) that were carried out for that month. The unprofessionalism and inability to deliver on the promises made for a negative experience that was not worth the investment or time.

1634465173

Abdul Sabry

google

1

I Hired xugar to redesign my website WordPress WooCommerce, this project took them around 1 year and the following occurred: 1-They made a demo that we approved but it never deployed correctly 2-It made the site very slow and a lot of bugs and errors 3-i discovered that they only installed a theme called Electro which was not deployed properly or paid for. 4-they connected me to a developer named RAJ to fix all the issues, he took him more than 4 month to make a test page with left menu which I did not like how it looked or approve of the appearance of . My Main issue that I needed resolved that was not the main menu of my webpage I specifically asked for a version 3 of the theme they applied and still they were not able to deliver. Finally, this person was non-professional, rude, hung up the phone on me, and send me an email saying that he closed the project. After writing a bad review one of the top managements promises to look at the case to help me. One week later called to confirm me that this project is closed and that I will be charged for any changes. Even though I haven’t received my source files and never approved the deployment Our experience with this company is that they are not professional at all with web design and development and very expensive comparing to others and too slow. I found another expert with this theme who will only charge me 10% of what Xugar charged me I'm going to rise a claim with customer affairs as a first step

1676334783

tom feng

google

5

Xugar can provide the best SEO service with a lot of detailed steps to expand the website traffic, so I am happy about its professional services : )

1619508456

Tracey Dordevic

google

Those are some of our core values, thanks for the great review.

1649138056

5

The team at Xugar are incredibly honest, helpful and very professional. I am very happy with their service and the way they have helped my business grow.

1558052600

Amy Cohen

google

Hi Amy, It is unfortunate that you have had this experience. It is definitely not the way we treat our prospects. New business is lifeblood of every organisation. To understand the complaint better, could you please email us on [email protected]? Also, could you please let us know the name of the sales person who visited you?

1577829177

1

Rude and unprofessional sales person