Alamo City Custom Welding reviews

1602159594

Mr. & Mrs. Giancarlo Perez

google

3

Communication is a huge issue with this company and they shift blame to the customer from the get go. My requests were ignored as far as letting them know we had cable lines, water irrigation system, iron fence layout we wanted provided with a property plat. I was certain there would be minimal to zero issues. Wrong. The guys dug holes without properly measuring my property lines (mistake number one) - they weren't going to even notice had I not been knowledgeable to take note and bring to their attention. Secondly, they hit my water line and Verbally stated it was our problem to fix because things like this happen - with enough. Back and forth they repaired the pvcs lines. Next they hit our cable line- we work from home and kiddos are remote learning. You can imagine the domino effect - again the problem was put on the customer to handle. We have come to an agreement that if we are charged for this damage they will repair. Poles were set with concrete - there were a few hole not set for 24hrs as not all iron poles weren't place same day and we have concerns that possibly later down the road that those said post that may have been welded on too early may suffer fractures. Next, we paid for and upgrade doggie panel model due to our small dog - issue - they staggered stepped on our slope areas causing gaps from the foor to the ground big enough for an adult to fix through - heartbroken. Gaps from ground to fence range from 6inches to whopping 11.5inches. We were expecting land to fences gap to be no more that 2-3 inch gaps and to custom slope with property structure. Therefore they used straight panels and not CUSTOM as implied during our consultation. During painting the fence black they also got paint on my porous stone on our home- which had to be removed. After having them come out and properly welding all areas they misses and properly paint the fence. They still left debris they cut, so the only "clean up" they did was their tools they brought onto the property. They set my neighbors grass on fire. The overall fabrication of the wrought fence seems study -time will advise. For over 10k fence that covers the back line of property with pedestrian gate, the left side of the property staggered, and front Street facing only gate on each side of the house. With the facta laid out-I am on the fence with the fact if I would do it again. I still have to figure out these gaps as my dogs have gone into the neighbors yard everytime that we have to go back to using the runners. The push off that the communication issues were are own faults was beyond rude and in accurate, leave our trust on the other side of things. I suppose our expectations were too high for their custom company. I want to love our fence job but this is partially what we expected. My husband wants to give them zero stars ... I want to be fair. In all fairness we have a fence. Not the doggie custom proof fence we paid for :( the headaches along the way were not worth it as if they would have follow the instructions alot of the issues were preventable. Even if they came put and marked/painted the water lines, cables..etc. Like I suggested. We are paid-in full customers and know God sees all. God will look out for us. These guys know right from wrong and we feel a little cheated and disrespected in a sense. Their customer service on a scale 1 to 10 is a solid 3, as we felt we had to be the lead on this. On a scale of Quality, is a solid 7. On a scale of Time management, is a solid 1 - we were told one thing and they did another. We are open for questions. We hope with the facts you can make your own decision to proceed with work from this company. Overalls we are doing 3 stars to be fair in the event the fence does last more than 10 years/lifetime.

1651109417

Felicia Gonzales

google

5

Courteous, fast and good work! Thank you.

1576676877

Renée M. Beavers

google

Thank you Renee for your kind words. We appreciate your business.

1577800627

5

Talk about a great experience! Not only was the work superior the customer service was super. The attention to detail was magnificent. Thank you, for providing us with great a quality product.

1569015458

Jon Bartlett

google

Thank you!

1575989613

5

Excellent work. I needed a small job done, on the fly. Guys didn't hesitate to take care of my problem, same day. Great price. Highly recommend.

1554394455

Jimmy Willingham

google

Thank you Jimmy!!

1557758309

5

Thank you Austin for doing an awesome job on my railing! I definitely recommend Alamo City Custom Welding, quality service.