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BMW of Riverside
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BMW of Riverside reviews
Information about BMW of Riverside
4,86
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXc2VqRDRnRRAB!2m1!1s0x0:0x100f16f9ce9ba1d6!3m1!1s2@1:CIHM0ogKEICAgIDWsejD4gE%7CCgsI-dyAkgYQ-OT8Ug%7C?hl=en-US
Chris Martinez
google
https://www.google.com/maps/place/?q=place_id:ChIJK1csHfOw3IAR1qGbzvkWDxA
Chris, it's discouraging to see you weren't greeted in a timely manner and you ended up taking your business elsewhere. We appreciate you bringing this to our attention, as we'll be addressing this with our sales team and reemphasizing the importance of providing quality service to each and every customer that walks through our doors. Should you like to discuss your experience any further, please don't hesitate to contact me. Regards, Antony Chandler - General Manager - [email protected]
1648484144
1
First and most likely the last time I ever step foot into this dealer. I came looking for a car and nobody approached me to ask if I needed help. I went inside to look for someone to help me and everyone just stared and not one person greeted me. Went to the desk and nobody was there, a sales rep walks up there, looks at me and walks away. As I look around there was an Indian salesman who would keep staring at me, walk forward and then walk back to his desk, then repeat it again; definitely felt like he was debating if I was worth his time. To top it off there was a sales rep right Infront of me, fixed his suit, looked at me and didnt say a word. I was very close to just blurting out is anyone going to ask if I need help since they all just stared and didnt say a word. Im sure if I was white I would have had a sales associate approaching me left and right. The Walters Audi and Mercedes definitely didnt treat me like this though :)
1654719443
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNMmEyQXRRRRAB!2m1!1s0x0:0x100f16f9ce9ba1d6!3m1!1s2@1:CIHM0ogKEICAgIDM2a2AtQE%7CCgwI04eElQYQ2IDR4gI%7C?hl=en-US
Reyna Rogers
google
https://www.google.com/maps/place/?q=place_id:ChIJK1csHfOw3IAR1qGbzvkWDxA
Reyna, we see your experience was just mediocre. Should you like to discuss any issues that you faced here, please don't hesitate to contact me. I'm here to help. Regards, Craig Hauenstein - General Manager - [email protected]
1654726717
3
1651993461
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyekp6LW5BRRAB!2m1!1s0x0:0x100f16f9ce9ba1d6!3m1!1s2@1:CIHM0ogKEICAgID2zJz-nAE%7CCgsI9dbdkwYQuIqYMQ%7C?hl=en-US
Kurniawan Mualim
google
https://www.google.com/maps/place/?q=place_id:ChIJK1csHfOw3IAR1qGbzvkWDxA
Kurniawan, it's a team effort here and we couldn't be happier to see that our team went above and beyond to help get you into a new 2022 M3. Thanks so much for the opportunity to earn your business and for sharing your car-buying experience. We can't wait to see you at your first service visit and we hope you're enjoying your new ride thus far. Regards, Craig Hauenstein - General Manager - [email protected]
1652112622
5
Alright, so I leased a cool looking 2022 BMW M3 Competition xDrive from this dealership. The overall process was smooth and I really appreciate the swift process. It took me about 3 hours from entering the dealership to driving the new ride off the dealership. Oscar Contreras was my "Client Advisor". I really enjoy listening to him speaking; awesome European accent. Very friendly and very courteous. Then we have the Sales Manager: Nader Zekria. I would say, he's one of the best sales manager that a consumer will have to deal with. It's all about business and he's able to make the art of making business as painless as possible. I really hope other sales manager can learn from Nader. I was full that morning, but a nice cappuccino while transacting the deal would have been awesome. Last but not least, the Finance Department. If I don't recall incorrectly, the Finance Manager was Hailey (forgot her last name). This is by far the fastest paperwork that I've been through. Boy, she didn't even try to sell me anything more on the "additional" products. I LOVE AND APPRECIATE THIS. Perhaps the dealership knew way ahead that my response to those "additional" products would be a "NO". So I appreciate Hailey for NOT wasting anymore time but get all my paperwork signed and processed. Or perhaps I was lucky that day. Btw, they forgot to put a HUGE RED RIBBON during the delivery process. But ok, I won't ding them a star. So here you go.... 5 GOLD GLITTERING STARS!
1652896070
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyNmVHeVJBEAE!2m1!1s0x0:0x100f16f9ce9ba1d6!3m1!1s2@1:CIHM0ogKEICAgID26eGyRA%7CCgwIxuKUlAYQiNeZlgI%7C?hl=en-US
Julie Cha
google
https://www.google.com/maps/place/?q=place_id:ChIJK1csHfOw3IAR1qGbzvkWDxA
Julie, we're lucky to have Dylan on our team and happy to see he provides you with great service. We'll be sure to share this with him and we look forward to serving you again soon. Regards, Craig Hauenstein - General Manager - [email protected]
1652982939
5
Dylan is nice
1652541370
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyOXN6dVlREAE!2m1!1s0x0:0x100f16f9ce9ba1d6!3m1!1s2@1:CIHM0ogKEICAgID29szuYQ%7CCgwIuo__kwYQsIr6hgI%7C?hl=en-US
Kero Basilios
google
https://www.google.com/maps/place/?q=place_id:ChIJK1csHfOw3IAR1qGbzvkWDxA
Kero, it's discouraging to see you're dissatisfied and we'd like to learn more about where we've fallen short. Please contact me at your convenience to discuss your experience further. I look forward to speaking with you. Regards, Craig Hauenstein - General Manager - [email protected]
1652721315
1