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Hi Dylan, Thanks for your honest feedback. My apologies for not meeting your needs for while-you-wait printing. While we specialize in printing projects and have a production workflow that is suited for higher volume printing, we will certainly review our policy so that we can serve our customers at the highest level. I would welcome the opportunity to work with you again, please let me know how we can be a reliable partner going forward: [email protected]
1582295227
1
Went in to print one architectural layout needed for a meeting that day. Talked to the guy at the front desk who was pretty passive, he told me they dont print while you wait, it was company policy. I asked how long if I left and he said 3-4 hours. As I looked around no one was really doing much. So I left and I found a print shop that was friendly and more than happy to do it in time for my meeting. Thank you Print Mor.
Hi David, I've investigated the situation and I apologize that we were not more helpful when you came into our store asking for directions. We certainly meant no disrespect and will be more mindful in the future. I understand how frustrating it can be (but please don't make it personal). We're not perfect but we're always striving to be better. Thank you for understanding.
1558123321
1
The Goth girl at the front has a disgusting attitude. She was cold, unhelpful and extremely dismissive. If you don't wan't to assist customers, kindly find a new job or go sit in the back!
Trey, thanks for the opportunity - we look forward to working with you on the next project!
1645573956
5
I worked with Tony and the team at Bestype to quickly produce a large-scale vinyl wallpaper for a trade show. Tony was very professional and supportive throughout the process - happily taking my calls, editing the file for proper production, and allowing me to see test proofs throughout the process. I look forward to working with Bestype on future projects and highly recommend them for any printing needs.
Hi Samson, I apologize for the delay in responding to your initial request. Our customer service team has been overwhelmed lately due to high demand. Perfect bound printing is an intricate process that requires us to work from a single-paged PDF file with high-res images and adequate bleed. We do our best to communicate this complexity and understand it can be frustrating when we can't work from spreads without bleed. Thank you for your feedback as it will help us improve :) I will reach out to you directly to see if there's anything we can do to meet your needs at this point!
1639590762
1
They have very slow response. If you really need $250 least to make a perfect bound book, you can obviously provide better service instead of wasting customer time. I put forward my urgent needs from the very beginning. All they did was put forward unclear layout requests, slow responses, and inexplicable reasons for price increases.
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