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Hi Ha, I apologize for any confusion related to receiving your glasses prescription and the eye drops. If you send me your name I can email a copy to you tonight. Email: [email protected]. I can also look at your record and recommend the eye drops. Dr. Press Hello again, we would like the opportunity to make things right with you and earn a 5 star review with a 5 star experience. Please reach out as suggested above. Thank you, Dr. Press
1557519015
3
Great hours: I got 7:30 PM apt on Thursday. They also have eye mapping images, which is novelty, proving them very tech advanced. Everyone was super throughout and helpful. Professional. Nice, in the cute bubbly way. My eyes were checked on and discussed. All my concerns addressed and explained: short vision, small scar on one eye, I was promised eye drops for computer related dryness. It wasn't till I got to my car when I realized: I was never pointed to where to chose my frames. I wasn't given or even prescribed any drops. I wasn't provided with the prescription for glasses. I called immediately, but they were already closed for the day. I e-mailed, but they are closed Fridays. I needed the glasses in a week since the apt, I was unable to get them in time. Execution totally failed here. I was not taken care of as I should be.
Thank you for taking the time to write Bruno. I am sorry that you feel the customer service on the phone was horrendous. That does not reflect the vast majority of how our patients feel as our customer service is rated very highly. Your experience is definitely atypical, and we hope that you can receive the type of customer service that you expect elsewhere. Best of luck, The Team at Park Ridge Vision.
1579637419
1
Would not recommend to family or friends. The customer service I received over the phone was horrendous.
Kika, thank you for taking the time to share your experiences with Dr. Simic. Our community is lucky to have her and we hope that we can take care of you, your family and friends for many years.
1606843246
5
I am So satisfied with Dr. Simic! She is so professional, polite and knowledgeable! I was in panic before I saw her because of my eye condition, she made all necessary exams and explain everything to me. Instantly I felt better. I highly recommend her! All staff are so friendly and helpful. So happy that I found her! Thank you so so much!
Thank you for taking the time to share your experiences and we look forward to seeing you and your family soon!
1636988977
5
Brought my son in with an eye infection, and they got us in right away. Staff is very friendly and accommodating. Dr. Press was wonderful and thorough and really great with my son. My son walked away more confident about his recovery.
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