Rainieros reviews

1573871416

Shannon Meyer

google

2

Rainier Overseas Movers had good reviews so we expected a smooth move from the Netherlands to Colorado. It's just two of us with an 8 month old baby, we asked for a quote to move our 100 ft^3 household to a storage unit at the town where we wanted to rent or buy a house. It was a huge headache instead of a smooth, simple delivery. Our liaison was David Wiviott. We asked to move 100 ft^3 of stuff. The day before the movers we found out we were getting 100 ft^3 of crated volume. According to the movers this translated to 2m^3, which is actually around more like 70ft^3. Checking the original quote we did find the line quoting crated volume instead of total volume. Our feedback is that while the movers are interested in the total volume of the crate, customers only care how much they can actually fit inside. We had to make last minute decisions on what could be moved. Our quote was for a move to a local storage unit in town. However, during shipment, Mr. Wiviott admits he actually didn't manage to get that arranged. He had been unable to find a local storage unit with a dock. He apparently never bothered to look up our town on the map, because his solution was to send everything to storage in Denver, a good 7 hours away. Our biggest dismay is that during shipment, he tried to make this our problem despite Rainier offering us the quote to move it to our local town. His only input was that this is a small town in the middle of nowhere (which is a little insulting). As a stop gap solution we kept our crate at the port of entry until we had a solution, at our cost. Mr Wiviott promised to look for other options, while we tried to find storage units with a dock. Hence we needed to buy some things new, like baby clothes for the next season. Two months passed and Mr. Wiviott came with a solution; it could be moved to a storage facility one hour away, which had a forklift truck. Once we heard that our crate of stuff had been delivered to the semi-local storage, my husband made the drive to see about picking it up. But the funds from Rainier Movers had not been sent to the storage company yet so they wouldn't release anything. The manager of the local storage did her best to get things worked out, but my husband was already driving home at that point. She also let us know Rainier had misinformed us on two points. We were told if we took the crate we would be charged a fee. She said no, actually if we leave the crate we'd be charged a disposal fee, hence that had to be worked out between them and Rainer first. She was also aghast that Rainier had quoted us $900 to move the crate to our house as they were the ones that quoted Rainer $500 for their crew to do the move. So Rainier wanted to charge $400 to make the phone call to arrange them to drop the crate off at our house. As a final remark, we had been told the movers wanted to pack fragile items themselves and all the packing we'd done would be redone.As it turned out, the movers didn't care, they took a quick glance and left everything already wrapped up, including a set of crystal. They did wrap a couple fragile items...and the one broken thing we have was wrapped by them. In short: they utterly failed in their communication. They did not live up to their end of the contract to deliver to location. They tried to make their mistakes ours and we ended up with additional costs in time, labour and rent to actually get our stuff. This whole process stretched over 5 months while our things were in limbo. We would never recommend this company.

1642452038

Asher Streets

google

Asher, I am sorry that you feel the way you do. You and I have been over this many times already. You literally locked yourself into your bedroom on the day of packing and would not come out. You wouldnt answer to knocking, texts, calls, emailsnothing. You literally left the packing crew sitting outside calling us and asking what to do because you refused to come out. We advised you from the very start that everything would not fit into 1 liftvan as you wanted. Then you proceeded to tell the packing crew how you wanted things packed and not how things are supposed to be packed. Rainier holds our packers to high international packing standards and will not compromise service. Your only goal was one crate and we advised you from the very start it was more than one crate. So on the day of packing our crew brought out one crate and PROFESSIONALLY PACKED AND LOADED until it was full and as advised you had items that would not fit. Your shipment ended up being over 2,000 net pounds in a standard liftvan. Any international mover will read that statement and immediately understand that is a very tightly packed crate. You had an English speaker. I was in contact with them myself. You had a team that was listening to you. You are the person that refused to speak to anyone when you locked yourself in your room. You had a team that prioritized. You had a coordinator that took time. You had a team that took ownership. As for being done for insurance, you are 100% correct. If you want insurance coverage (which you did) then the insurance carrier REQUIRES that the goods are carrier packed (CP) and not Packed By Owner (PBO). Our goal was to provide an accurate quote and quality move. We surveyed and advised you that it was more than 1 crate and you only wanted 1 crate. So we moved 1 crate. We did our best under some very non-normal circumstances.

1642442979

1

I've waited over a year to post this review, because I wanted to cool off from how upset I was. I've moved 50 times, and this was unequivocally the worst experience I've ever had. I was told my things would only fit into a smaller container. As an expert packer, I advised we could get more things in, if we used less of their wrapping paper, and more things I wanted to take like towels, linens, clothing, etc. I even said I'd waive insurance, as my overseas move was critical to take as much as I could fit. That's it. I had one shot to move out of the country, and this was my service to help. Only, the day of packing, the entire crew only spoke Spanish. They were under pressure to complete my packing way too fast for me to manage. In fact, I was treated as a nousance rather than the owner and customer. At one point, they stopped trying to listen to me, and I had a panic attack in my room. The moving coordinator was called, and instead of apologizing to me, he threatened to cancel my move and blamed me. As I unpacked, I realized the absurd amount of packing materials I paid to have shipped from US to Uruguay. On their website, they claim to "have a long history of successfully servicing the particular needs of our international shipments." I needed a team who spoke my language. Nope. I needed a team who would listen to me. Nope. I needed a team who would prioritize what I needed to take on this once-in-a-lifetime relocation, where everything left was gone for good. Nope. I needed a coordinator who would help make time for my move. Nope. I needed a response team who would apologize and take ownership. Nope. Listen, moving is stressful. This company was horrendous from start to finish. They disregarded my assessment of what could be packed, dismissed my packing input as we went along, then condescended to me about how things are done....for the insurance... Rich or Rebecca, if you're reading this, know that customer service means listening to customers and they are right. You did nothing but blame me for the situation, and it was scarring. Not only would I never recommend their services, but I'd recommend anyone planning to move overseas highly reconsider whether their things need the insurance the shippers claim. I would've taken 20 broken wine glasses and damaged goods over the panic attacks and demeaning treatment. They have a singular focus: to avoid blame...whether it's insurance, treatment of their customers, etc...I was the one at fault. Sickening. The response left below by Rich exemplifies exactly what I was saying. They had such horrible treatment of me as a customer that they caused me to have a panic attack. They would not listen to me, and Rich has no idea what happened onsite because he wasn't there. His crew wouldn't listen to me, budgeted insufficient time, got angry with me for giving instructions, and generally disregarded me. Any further defensiveness or accusations of me as a customer should exemplify exactly the type of company they are: no responsibility & all blame on the customer. NEVER USE THESE LIARS.

1616811728

Beren Lucas

google

5

Great experience front to back with rainier. Very professional team and very responsive to any questions i had. Seamless move from nyc to Melbourne, Australia. Would highly recommend them and wouldn't hesitate using them again.

1643974576

Michelle S

google

5

I used Rainier Overseas Movers Inc to move from Seattle, USA, to Cape Town, South Africa. David Wiviott, Relocation Manager and his team handled all the hassle regarding an international relocation(Insurance, Customs, etc.). The movers did excellent work, from packing in Seattle to unpacking in Cape Town. No damages/losses and no hidden costs. I highly recommend David Wiviott at Rainier Overseas Movers for his professionalism, knowledge, and being super-efficient. He is really good at this!

1570618195

hint hint

google

Rainier has absolutely no idea who this customer is or what they are referring to........we assume this is some sort of bad joke.

1573224575

1

Half of our shipment between USA and Australia got lost or damaged - rainier were no help. The insurance company they recommend would not honor the submitted inventory list and offered zero compensation. Terrible experience and complete waste of money.