Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Matt, we apologize for the confusion and that you felt we had no interest in your project. Your point of contact was out of town for a few weeks, not ignoring you. Regardless of whether or not we feel a project is a good fit for our agency, we are a widely communicative agency. You were, however, sent a proposal twice and explained this with no response from you. Thank you for confirming that you would not be a good fit for our company to work with. Best of luck with your projects.
1444148730
1
Had a project meeting, and NEVER heard from them again. Despite many reaches from me and my staff via email and phone, we were utterly ignored. Apparently they don't have the bandwidth or interest in my project. That's okay, but they wasted 2 precious weeks NOT telling me that. Don't want my business? Then why keep me in the dark? Bad.
Dr. Sission, we are not quite sure where your comments are coming from as we have never worked directly with you. Your staff, Dave and Jennifer, were and are a pleasure to work with. We successfully completed all three of the projects and continue to work with your company to this day.
1444148695
1
Unprofessional. Unresponsive. Unaccountable. Do not meet dead lines. I would never use them again.
Old Town Media far surpassed my expectations in all aspects of their work: strategy, design, execution, and marketing. Every challenge was met with enthusiasm, care and professional excellence. As an added bonus, they are the nicest people I have ever worked with. My client had very high expectations and those expectations were exceeded by Old Town Media's team.
We have 2 businesses and use Old Town Media for all of our marketing materials, advertising and website designs. They are awesome! Very easy to work with, great ideas, always on top of deadlines. The entire staff is fabulous--creative, attentive, professional. Since involving Old Town Media in our marketing, our businesses have grown tremendously and clients always comment on how wonderful our brochures and websites are. We highly recommend them!
Hi Laura, As a small, locally-owned agency, we take negative feedback very seriously. Our clients, for the most part, are like family and while we're not always the best fit for everyone, we do try our hardest to make sure that everyone has a positive experience in the end. Having looked through our records, we cannot figure out what company you're with or how to connect with you, so if you're open to having a conversation so that we can make things right, please email us at [email protected]. We are very sorry if we didn't fulfill something that we promised and we hope for an opportunity to rectify the situation! Sincerely, Kerrie Luginbill CSO, Partner
1621531616
2
Unprofessional staff.
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