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Terrible service from "Johnny" He ordered an item for me that would be in within "two weeks" but he hadn't called me even a month later. Went to pick the item up and it was the wrong thing. He said I didn't describe it to him properly--even though there were MAJOR differences in the item I wanted and what he ordered. Then he refused to help any further, throwing his arms in the air and walking into the back of the store.
Respectfully we have been in contact with MFD since technically they pay the bill for your order and they are the customer. We keep your quartermaster at Magnolia FD with updates on your back ordered items from the manufacturer. This is not a WU delay and we will process and decorate the items ASAP upon receiving them. These items are the approved and chosen uniform by your department so we cannot offer a sub item. We will take your complaint direct up your chain of command for you. Update: We did check. And of the 5 items you ordered on 4/30. You received 4 of them on 5/27. The 1 item is back ordered with the manufacturer.
1626195649
1
Placed an order with Webbs on 4/20/2021 and still have not received it. Today is 7/13/21 so yeah, not happy. If you like to wait for months on end with no communication this is the store you want. Also this was not a large order and did not expect it to be a top priority but 11 weeks is ridiculous.
Im sorry I am not familiar with who you are. Perhaps if you came and spoke with me We have you pay up front so it is not possible for hidden fees. I would be happy to discuss this with you. But again I dont know who you are.
1530384806
1
It's time to switch companies. Their service is poor and often rude. They do not hold themselves accountable when they botch orders (which happens more often than not). They substitute materials for orders placed without notice and tack all sorts of artwork charges on bills without prior notice. They are very disorganized with respect to their ordering process. They also don't seem to care when they inconvenience their customers due to their mistakes, and they expect them to pay for their mistakes. We were hoping to support a local business but will have to find one that is run by people that are not burned out to the point of treating their customers indifferently and with disdain.
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