Audio46 reviews

1632503501

Peter Sirois

google

We do not resell defective itemsproducts that are deemed defective are sent back to the manufacturer for replacement. We originally treated your unit as defective by providing you with a prepaid return label. Your claim was very specific: Playback volume on this unit is somehow defective - it doesn't power headphones to adequate volumes, whether they are 30ohm or 250ohm. We tested the unit for that concern and could not find any playback volume issues across several headphones with different impedances. Per our return policy: By ordering from us, you agree to the following terms: if you claim a product is defective, we reserve the right to test it with our audio engineers. If we cannot find or replicate the defect, we will treat the return like a standard return, which may include fees. In this case, the fees involved are our standard 15% restocking fee on DAPs.

1632511186

1

A new product purchased from Audio46 proved to be defective (FiiO M11 Plus Ltd). After lengthy testing and correspondence with FiiO they requested I return the unit to the retailer. Wary of 'stocking' fees I called Audio46 first and was assured by their representative "there shouldn't be any problem with that". I returned the defective unit and within 24 hours of their receipt I was told "...We had two people test your returned item ... and could not replicate the defect. Sadly this means that we have to process your return minus the standard 15% restocking fee". Given what Audio46 charged for the item this was a non-trivial dollar amount they took from me - for a returned defective item. More concerning is the practice of denying a defective product is actually defective. A warning to anyone doing business with Audio46, especially if considering their "open-box" items (they may be reselling defective items).

1653004086

David W

google

On January 24, you were sold an open box with a 15% discount. You were able to demo and inspect that same unit for almost 2 hours in-store before you made your purchase. Fifteen days later, on February 7, you emailed us that you were not happy with your purchase. Despite our policy on open boxes being 7 days, we made an exception for you and offered you a full refund. You opted to exchange for a new sealed unit (at no extra cost), so we said if you come back to the store, we'll take care of it. You said you were travelling and "I'll be sure to stop by when I'm back." After not hearing from you until April 13, 75 days from the purchase date, you emailed us about being ready to do an exchange in store. Our general return policy is only 30 days, and yet we ultimately still agreed to do the swap. On May 17, you contacted us several times about needing an invoice--the first email you supplied us was not working, the second email did work--which we supplied, and we advised you not to contact us anymore since we can no longer sell to you.

1652999600

2

Edit: My concern here is about an unapologetic failure of honesty and the presence of sales disinformation. I was intentionally misinformed about the condition of an open-box Kann Alpha and case. When I noticed that the brown leather case was worn during my inspection in-store, Tony told me the leather case's worn appearance was a design choice by the factory. He also mentioned that the unit had only been opened briefly in-store, so I didn't expect anticipate screen scratch damage. On the day of the exchange, I called the store by phone and spoke with Tony, who confirmed that an exchange would be made. However, in-store, Tony was continually rude. He also wouldn't own up to the sales disinformation he had given me about the device and case - he denied it completely. Yet in my earlier emails to Audio46, I specifically mentioned the scratches on the case and unit and the disinformation, and this email prompted no resistance, but rather, a very favorable offer for exchange: trading in an open-box unit for a new one. The lack of pushback to my mention of dishonest salesmanship, combined with a generous exchange offer - it seemed that the store acknowledged that I had indeed been misled by Tony. Given how easy it was for Tony to mislead me about the true condition of this open-box item and what it should look like new, it wouldn't surprise me that other similarly dishonest sales practices were taking place here. Rather than acknowledge that his [almost certainly purposeful] disinformation resulted in the need for a product exchange, Tony continued to be petty, difficult, and rude - whereas I hadn't experienced this issue with other store reps. That said, after some great difficulty, the store did finally honor their offer to exchange the product - an offer that was reaffirmed earlier that same day. When I later requested an emailed receipt, I did not receive the receipt when Tony told me had sent it. Further, it took over 5 minutes of Tony's antics for the email to finally be received. The conversation was similar to the issue I had in-store: it began was an affirmation that I'd be sent an email. Paraphrasing, when I asked him to follow through with his commitment to email me the receipt Tony told me: "Check your spam - you should have it there, wise guy". Came for the audio gear - ended up staying for the circus. Original 5* review: Excellent audio equipment and service! I look forward to visiting again

1622745746

MC

google

Tony K is one of our best. He is knowledgeable, very friendly and always likes to help. Thanks for checking us out, MC!

1622748420

5

Thank you Tony K! He helped me demo a couple headphones and ultimately it was his customer service that pushed me make my purchase here.

1646374561

Daniel Hoble

google

Daniel, Thanks for taking the time to leave us a wonderful review.

1648660854

5

They have the best stuff, very knowledgeable and staff, great cans available for a test drive.

1651847449

Erick Cobo

google

Not sure why we got 1 star, we have no record if you made a contact or purchase with us.

1652999816

1