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Hello, thanks for letting us know about your experience at BMW of Westlake. We had the key done and read it over with you then you approved the vehicle check service and oil change but declined the recall, brake fluid change and cabin filter. The items where approved at the time of write up so we're sorry if there was some confusion. Please contact Carl at 440-887-0000 to discuss this further. Thank you for bringing it to our attention.
1654284800
1
So when I took a car here after buying it pre-owned, made it clear to the employee that I had never been here. I had ordered a Oil Change and Inspection, the schedule website quoted me $99 for the oil change and never said anything for the inspection. The employee never told me the cost of the inspection, only quoted $99 for the oil change, then just left me nice $150 charge on my bill for the inspection. The inspection found that the break pads needed to be replaced soon, something that can literally be seen in the screen inside the car through sensors. If the inspection is $150, why not have it anywhere on the site or tell me beforehand?? When I asked the advisor about the cost they just assumed that I knew it would be that much even though I had clearly said I had never been there before.
We appreciate the great review about Steve and the five stars!
1643985149
5
Had a great time working with Steve. Traded in my C6Z for an RS7. Gave me a very fair trade in value from a dealership and we were in and out within a few hours.
Hello. Thanks for letting us know about your experience. Were sorry this happened. The states are having Covid related processing issues and the condition issue is the delivery service. Just learned that we received these plates from your Bureau and Jimmy tried to email you about how you'd like to proceed. He should be calling you soon.
1626549399
1
Bought a great car at a fair price at the end of May. Fast forward a month later and Im driving on expired tags with no sign of my out of state registration. After making several phone calls to the dealer, I finally received my plate and registration in the mail but they are completely mutilated. See photo. How is this acceptable? Out of state buyers beware!
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