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Rochesterfamilyvision
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Rochesterfamilyvision reviews
Information about Rochesterfamilyvision
4,73
74 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURncW9YeTNRRRAB!2m1!1s0x0:0x31d1461abbb7bb11!3m1!1s2@1:CIHM0ogKEICAgIDgqoXy3QE%7CCgwI4_vZ0gUQwICglQE%7C?hl=en-US
D.J. Rarhibou
google
https://www.google.com/maps/place/?q=place_id:ChIJqSezGe5K0YkREbu3uxpG0TE
Jaouad, Im truly sorry your family didnt feel welcome at our practice. Unfortunately, I dont have any record of an eye exam or visit that matches your name. I would appreciate the opportunity to speak with you and discuss what went wrong with your visit, and when this incident occurred, so that I can further assist you. If you or your wife visited our office recently, and I provided an eye exam, can you please email me directly at [email protected] or call 585-427-0780 and ask for me. We always strive to provide excellent service to our patients regardless of their nationality, and it is never our intention to provide negative service to a patient based on their clothing or physical appearance. We also have a selection of over 500 frames in stock for our patients to choose from featuring various brands and multiple price points. I look forward to speaking with you, Dr. Guy
1515620035
1
My first time at this place. Not welcoming my family at all. Workers Never smiled and you can feel tension in their behavior. Is this because my wife is wearing a head scarf? Or because of racism? Also, they don't have a big selection to choose from. We will never ever try this place again. I would give less than one star if possible.
1536405085
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3eE1DRWVREAE!2m1!1s0x0:0x31d1461abbb7bb11!3m1!1s2@1:CIHM0ogKEICAgICwxMCEeQ%7CCgwI3dzO3AUQ0KCSgAI%7C?hl=en-US
Leah Rossett
google
https://www.google.com/maps/place/?q=place_id:ChIJqSezGe5K0YkREbu3uxpG0TE
Leah, all of our patients who use their medical insurance are billed according to the copay schedule set by their insurance company. While the copay amounts we obtain from insurance companies are accurate, there are instances when the amounts may vary slightly, or instances when we are given the wrong copay amount by the insurance company. After the visit both the patient and our office receive a copy of the EOB (Explanation of Benefits) that breaks down what a patient paid to the provider, what the insurance paid to the provider, and if there are any additional amounts that the patient is responsible to pay. We hope this explains any billing/insurance questions. Patients can also contact their insurance company for additional information, and any clarification on provider charges and copays. You are welcome to call our office at 585-427-0780 if you have further billing questions. Thank you, Valeriy, Manager
1538195195
1
I was forced to pay for their billing/insurance error. I will not be returning.
1549063510
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvOEx6eFlBEAE!2m1!1s0x0:0x31d1461abbb7bb11!3m1!1s2@1:CIHM0ogKEICAgICo8LzxYA%7CCgsI1qrT4gUQmtuXHA%7C?hl=en-US
Chris Bell
google
https://www.google.com/maps/place/?q=place_id:ChIJqSezGe5K0YkREbu3uxpG0TE
Thanks Chris! Myself and the entire staff appreciate hearing your honest feedback and your compliments. We value your business and we are thankful for your support of our locally owned & operated eye care practice! Sincerely, Dr. Guy and the entire staff at Family Vision.
1549066538
5
Very service oriented, excellent selection of glasses, the DR is very willing to answer all questions fully. I found the staff knowledgeable and very friendly. I consider myself a repeat customer. Chris Bell
1565152642
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVcDRqSnlRRRAB!2m1!1s0x0:0x31d1461abbb7bb11!3m1!1s2@1:CIHM0ogKEICAgICUp4jJyQE%7CCgsIgqup6gUQuMmWfg%7C?hl=en-US
Greg S.
google
https://www.google.com/maps/place/?q=place_id:ChIJqSezGe5K0YkREbu3uxpG0TE
Thanks for the kind words Greg. So happy to hear that you had a wonderful experience from start to finish.
1575608880
5
Had an awesome experience getting a way overdue eye exam. I was hesitant at first to do an eye dilation exam but Dr. Guy and the staff took the time to explain to me the importance of having one done with my exam. My prescription was a perfect match for what I needed. The staff was really friendly and rally pleasant. I also really liked that I was able to fill out most of the necessary forms before my appointment from my phone. Definitely a time saver.
1548876242
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvd1B1LTJnRRAB!2m1!1s0x0:0x31d1461abbb7bb11!3m1!1s2@1:CIHM0ogKEICAgICowPu-2gE%7CCgwI0vPH4gUQssuO4AI%7C?hl=en-US
Jesse Phelps
google
https://www.google.com/maps/place/?q=place_id:ChIJqSezGe5K0YkREbu3uxpG0TE
Jesse, it's unfortunate that you feel disappointed with your experience. First, all of our patients with a high prescription/high astigmatism are informed at their first visit that their contact lens trials may take anywhere from 3-6 weeks to be received in the office because they take longer to be manufactured. Second, at our office it is always required for patients with high prescriptions, and first time contact lens wearers, to come in for a follow up visit in order for the doctor to examine the patient's eyes in the contact lenses and make sure the patient is receiving the best possible vision. All patients are explained these key points during their first visit and there are no additional charges for the second contact lens appointment. When we receive contact lens trials we call the patient to schedule the follow up exam and pick up the trials. Unfortunately, there are times when a patient's voicemail box is not set up or when a patient does not pick up the phone; therefore, no matter how many times we attempt to call the patient we are unsuccessful at reaching them. If you have any further questions about your contact lens fitting or trial lenses, please call our office at 585-427-0780 and ask for me specifically. Thank you, Dr. Vadim Guy, OD FAAO
1548879738
1
I am very disappointed with my experience here. Their communication is terrible and I keep getting roped into more appointments. I am a full time college student without a car and have to Uber to get there. Although they seem nice, I feel as though they're very inexperienced. I have been waiting over a month for my new contacts to come in and am very frustrated.