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DriveTime
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DriveTime reviews
Information about DriveTime
4,68
200 reviews
The opinions come from external websites
Last update: 11.06.2022
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See example1637657573
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjdllmZ29BRRAB!2m1!1s0x0:0x1ae9b11851d87384!3m1!1s2@1:CIHM0ogKEICAgICcvYfgoAE%7CCgwI5dfyjAYQoKfg5AI%7C?hl=en-US
Tawanna Hester
google
https://www.google.com/maps/place/?q=place_id:ChIJNSTKmHhrYogRhHPYURix6Ro
Hello, Thank you for providing your review. I am sorry for any misunderstanding that occurred while our sales adviser reached out to you for a possible upgrade into another vehicle with DriveTime. We always want to make sure we are performing the proper steps for our customers based on their requests, and I apologize for any confusion that happened between you and our sales representative. I am sorry if you have lost faith in our company, and will be providing feedback where training opportunities are needed. Should you wish to discuss your review in further detail, please contact my department at (888) 290-0148, and an agent would be glad to assist. Respectfully, DriveTime Customer Relations
1637698555
1
Im very disappointed with DT they ran my credit even after I told them I wasnt interested in upgrading my car after we paid it off. Now theres a hard inquiry on my Credit report that Im gonna have to fight to get this off because they process my report without my permission.
1652397057
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyLW91Mm9BRRAB!2m1!1s0x0:0x14e82e2469ed5b1b!3m1!1s2@1:CIHM0ogKEICAgID2-ou2oAE%7CCgwIgaj2kwYQwIastwI%7C?hl=en-US
Paul Sandman
google
https://www.google.com/maps/place/?q=place_id:ChIJQ7a2exyE3YgRG1vtaSQu6BQ
Hello Paul, Thank you for taking the time to leave your feedback. I am truly sorry to hear that you are feeling dissatisfied with your loan terms. Please know that we try to maintain a sense of transparency by providing each customer with a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, and the total sales price. It is also important to mention that our customers are welcome to utilize third-party financing if they are not satisfied with the financing options offered through Bridgecrest, our finance partner. We offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or financial terms, the vehicle may be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays) and terminate the Simple Interest Retail Installment Contract. The VRP guidelines are outlined on page one of your Retail Purchase Agreement. Should you wish to discuss your loan concerns further, we recommend you contact Bridgecrest Customer Service directly at (800) 967-8526 for further assistance. Sincerely, DriveTime Customer Relations
1652826059
1
Terrible Predatory Lender. We paid TWICE what the car was NEW. YOU COMMIT FRAUD BY LYING ABOUT LOAN AMOUNTS TO THE CREDIT BUREAUS. WORTHLESS WARRANTY DESIGNED TO LINE YOUR POCKETS!
1647341010
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXaE5xR1BnEAE!2m1!1s0x0:0x14e82e2469ed5b1b!3m1!1s2@1:CIHM0ogKEICAgIDWhNqGPg%7CCgsI0tvBkQYQiPGBLw%7C?hl=en-US
irena neal
google
https://www.google.com/maps/place/?q=place_id:ChIJQ7a2exyE3YgRG1vtaSQu6BQ
4
My experience was great. The process was smooth thanks to my sales rep Nadeem. The only thing is they don't clean the car before they give it to you. But overall such a great experience.
1647462707
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXOVB2elRREAE!2m1!1s0x0:0x14e82e2469ed5b1b!3m1!1s2@1:CIHM0ogKEICAgIDW9PvzTQ%7CCgwIs5LJkQYQiLXP7AE%7C?hl=en-US
Marivel Ortiz
google
https://www.google.com/maps/place/?q=place_id:ChIJQ7a2exyE3YgRG1vtaSQu6BQ
5
Luis Rivera was great very attentive and got the car I wanted will definitely recommend #salimontao
1637352708
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHOUpDaC1nRRAB!2m1!1s0x0:0x1ae9b11851d87384!3m1!1s2@1:CIHM0ogKEICAgIDG9JCh-gE%7CCgsIhIrgjAYQgLiOAw%7C?hl=en-US
Sonja Hardiman
google
https://www.google.com/maps/place/?q=place_id:ChIJNSTKmHhrYogRhHPYURix6Ro
Hello Sonja Hardiman, Thank you for providing us with your feedback. I truly regret to hear of your experience with one of our sales team. Our goal as a company is to provide the best customer service to every customer that takes interest in DriveTime. Upon providing exceptional customer service, our sales staff does their best to introduce themselves and establish a relationship with potential customers during each interaction. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely want the opportunity to address this. Please know that your review will not go unheard. We truly value all feedback and will be using this to improve our customer service. Should you wish to discuss your review further, please contact our Customer Relations department at (888) 290-0148, and a representative will be glad to assist. Respectfully, DriveTime Customer Relations
1637620466
1
Was excited to being approved for a nice vehicle. That was last weekend. Had appt for the following Saturday. I had endless calls from them. Endless text, then emails !!! I'm not buying from someone who hounds you to Death !! That's bulling . Buying closer to home .