Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Hi Jaclyn, thank you for your feedback. We do apologize for the experience you had with our family and team. I will definitely talk to everyone about your feedback. We strive to not only have the most beautiful custom jewelry, but amazing service as well, so we take this type of feedback very seriously. Thank you again and we will make sure this is addressed. We hope you give our family a chance to win your business back again in the future.
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Their jewelry is gorgeous but their customer service has gone downhill. They used to be super nice, friendly, and helpful but, over the years, that has unfortunately changed for the worst.
Hi James, first I apologize for the late response to your feedback. Our family takes negative feedback very seriously so we will address this. Sometimes I know during the holiday season things can get stressful with our team, but that is not an excuse for you feeling you were a burden. That is never something we want any customer to feel. We would love to win back your business, but understand your concerns and it will be discussed.
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Went in to look at rings. The associate that we were working with didn't really seem that interested in helping us.It almost seemed like we were a burden for being there.
Hard lesson: It was a mistake to spend almost 800.00 to buy a ring off the internet. The picture of the ring looked great on the website, but once the actual ring arrived I found that the stones were so tiny I was almost embarrassed to present it as a gift. Overall quality of the ring is fine and service after the sale (resizing) was courteous. However for an important purchase such as this don't trust a picture.