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We are disappointed to hear of your unusual experience with our men's salon - the stylist you were served with is a popular stylist who often receives very high marks with our guests. While we are unclear of why there was a disconnect with your service, we would like to welcome you to consider another service with a different stylist and see if there is a better click in meeting and exceeding your expectations. If you are willing to consider this offer, please e-mail us at [email protected]. Either way, thank you for bringing this to our attention Mr. Trey so we can continue to improve!
1612971196
3
Feels like minimal effort was put into this haircut for the price, will not be returning
I have been there twice and both times I really liked the work they did. This is so much more than a regular haircut because you get a professional stylist that gives a quality haircut, a massage on your shoulders and you get your hair washed. I will definitely be going back again.
Our records indicated you were 15 minutes past your most recent appointment start time and we have had various past issues along the lines of our policy regarding late/cancellation/no-show appointments. While we would love to accommodate you, we equally have a responsibility to stay on time for our additional guests each day. It's our understanding as you indicated that we have been communicative of our expectations, including in past appointments. We are sorry for the inconvenience this has caused you, however we do stand by our employees. We wish you all the best Mr. Geoffrey and if you would like to consider helping us help you and continuing to serve you further, please e-mail us at [email protected] and we would be glad to discuss further on how we can best accommodate together. Thank you!
1624381408
1
Thanks for running me off. Usually if there is a scheduling issue it's brought up in person or previously told thereof. Never such a peep. So much for quality communication. Obviously this is not a business that goes above and beyond; nor hires employees that have such character. How embarrassing. Hope y'all feel good about yourselves.
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