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We are so incredibly sorry for making you and your friend feel this way. We are a family owned and operated business and we pride ourselves on our connection to all local communities including a deep interpersonal connection to LGBTQ+. If you have future concerns, please contact our Customer Service Manger, Terry. She will work with you personally. Thank you for choosing to shop with us. We appreciate your honesty.
1604447623
1
Amazing costumes horribly rude employees. Was browsing costumes in the women's section and an employee came up to me and my friend ((both of us are drag performers)) and said "mens section is over there, these aren't made for men" they were rude and snippy and couldn't be bothered. They kept saying nothing was for sale when we were in the area marked for sale..... horrible experience.
We apologize for this treatment you received and will discuss this with our employees. Thank you so much for letting us know and helping us to improve.
1642519602
3
The man working there was not friendly. I have been in 4 times in as many weeks and always buy something. Mostly stockings, masks, and other accessories. The costumes are over priced and accessories selection is extremely limited. If I could find another place I wouldn't go back.
Thank you so much for shopping with us! It means so much to hear about our incredible staff and showroom! You should check out our warehouse sale sometime!
1623971187
5
Such a fun place to shop. Endless good quality costumes and fantastic clearance racks. The service is excellent also. The gentleman waiting on us was very helpful.
Thank you so much! That means a lot! Alex and Vic are awesome! Happy Easter!
1617400289
5
Arlene's Costumes really came through for us after our online purchase failed arrive in time. We were able to purchase a very cute, high quality, professional level Easter bunny costume for what we believe was a fair and reasonable price. The two gentleman, who were working when we came in, were welcoming, friendly and helpful. We are pleased with our purchase and we will be back to Arlene's again! I wish I could give this business more than 5 stars! Thank you, Arlene's!!!
We actually carry costumes for as low as 9.99 that are not clearance. Please contact us directly if you need help finding a specific costume or price range as we have a large stock and it can seem overwhelming. Also please remember that we are a small local family owned business and only have 2 locations. We may not have the buying power of the big box stores but we have so much better service and can order from any of 300 vendors if you can't find what you you need in our stores or on our website. Thank you for shopping with us!
1519380691
3
Pricey but you can find a costume less than $25 if you look on that clearance rack.
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