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Absolutely the worse company I have ever had to deal with. We called set up our time to do a waterfall repel. Got the confirmation email. Called back the next day to reschedule to a sooner day, the girl confirmed on the phone our new time and date. Show up for a date and time. And no one was here. No guide, no other repelers. Apparently they had canceled the trip do to possible rain. We drove 3 hours and 180 miles to get there. We called the company. Apparently the employee had never switched our reservations over to the day we rescheduled for. They told us there was nothing they could do for us and I quote "what the hell are you even doing there if you never received a confirmation email." From the owner himself! Appaling! Thr employees failed to do their job by switching the reservation that she confirmed with us over the phone. And because she didn't so that we never received a confirmation email. And because we didn't receive a confirmation email apparently it was our own fault for thinking we were scheduled for that time slot!!! Biggest POS I have ever had to deal with. We also ran into a lady who was there the day before who said she ran into a group of girls who were also upset because their guide was no where to be found!!! don't waste your money!!!!
I used to be an advanced climber, but after a long layoff I signed up for a refresher ice climbing course with NEM and brought along my wife, who has never climbed. We both learned a lot and had a great time. Our guide (Doug) was patient and supportive to my wife, who climbed harder than she thought she could, and I learned a lot of new tricks. As a former instructor, myself, I can vouch for the safety of their rigging and protocols, as well as for the quality of their gear, which was top notch. Anyone can ice climb! Give it a try!
Simple and cheep lodging at the bunkhouse. Make sure you get the key code for the back door in your confirmation email or you will have to bang on the door until someone lets you in. They have showers so bring a towel and toiletries aswell!
Amazing people with an atmosphere of camraderie and learning. The guides are great fun, informed on the latest techniques, and are honest about everything from their experience to assessing client skills. I've always felt comfortable with them and have come back repeatedly for multiple courses. I'm a more skilled backcountry traveller thanks to Corey and the team. My group and I plan on coming back to continue our education with NEM for years to come.
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