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Sorry to hear about your experience. We strive to provide the best care possible and are disappointed we did not meet that expectation. Due to the pandemic, we have had to shift our practice and exam protocols to ensure the safety of our patients and staff. We are currently open by appointment only and always try our best to accommodate patients without appointments. At the time you were at the office, we were on our lunch break from 1-2PM and awaiting our next appointment. It is our policy to see patients with appointments first. We did not call because we noticed you had left. I do apologize, it was our mistake to not call you even if you had left the area. We appreciate your feedback and are taking steps to improve our patient's experience. We would love a chance to rectify your experience should you have any eye care needs. Please call us directly at (323) 668-2702.
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Horrible experience the young lady who books appointments had a nasty attitude I will never go back there again. Sorry but you dont treat your loyal customers so poorly.
Experience is a bit meh. Felt like visiting a correction center or something. The doors are locked. Camera outside. You'll have to call the # posted on door to be let in. If you don't have appointment, you're going to be turned away. The stars is from solely the above experience. I won't speak for actual service
Fantastic experience with doctor and staff. Super simple set up with my insurance and booking. Officially switching to Dr. Canlas for my yearly eye appointments.
The Covid-19 restrictions were very thoroughly observed & practiced by the three optometrists & assistants, and also even more efficient in their execution of the examinations. Was very impressed with everyone's expertise. Left feeling concerned for their safety and vulnerability at that building, yet very impressed at their professionalism. Still not not able to assess the results of the office visit, because as yet I have not received my new lens replacement which will determine if the end results of the new glasses is acceptable due to the shape of the existing frame - sorry. Barbara Guido
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