Modern Kitchen And Home Solutions reviews

1447172836

Titus Yao

google

1

We were very disappointed with the work they did on our kitchen remodel. The project was supposed to go 2-3 weeks but went 6 weeks instead(and the final product had many errors that weren't completed). The co-owners of the company, Hasan Hiraoglu and Ahmet Yildiz, did a poor job of planning and estimating effectively. I had to constantly ask questions for project items to be completed and serve as the project manager. It was not an enjoyable experience dealing with their poor customer service and lack of initiative. Most days their project team either didn't come over despite promising to, or they came after normal working hours because they had moved on to another project. I would not use them again or recommend them to anyone else.

1458413360

InfoComm International RU Providers

google

1

If I could give zero stars, I would. They have $2,000 of my money and did nothing but try to get more money from me without doing the work. I found them through Angie's List. They came to my house and then tried to get me to use more of their services. They said they would be competitive with my plumber, and then were going to charge me 3 times more for the same job. When I refused, they made some lame excuse that they couldn't do the rest of the job. AND they left trash in my yard for days. I had to call THEM to come and get it. NO, do not use this company. In addition to all of this, they STILL have the tiles they were supposed to install for me.

1575493930

Ron Mcnulty

google

5

After meeting with 3 Kitchen Design companies we selected Modern Kitchen and Home Solutions. We were very impressed with Luba's creativity in her design along with suggestions she offered that we had not originally considered. On the day of the demo floor to ceiling plastic sheeting was placed on the kitchen entrance and the entry way to the dining room. The demo was much quieter than I had anticipated. The original cabinets and countertops were removed and hauled away. They anticipated about 2.5 weeks to complete and they were on target. I would recommend visiting Modern Kitchen to anyone that is considering a remodel.

1642819639

Zoarine Chin

google

5

Fabulous staff, thank you Luba! Great service and excellent products!!!

1450813663

Jose Ortiz

google

We do not have any costumers by the name "ORTIS" ,PLEASE CALL US TO DISCUSS 571-325-2454 STERLING VA

1459198629

1

We originally purchased a deal with Modern Kitchen Home Solutions (MKHS) from Angies List. They pushed their custom cabinet line, but we insisted on standard kitchen cabinets. In their showroom, cabinet models on display and wood color samples provided were all mono-toned. After we selected the color and style of the cabinets, they determined a price of an additional $1861. We tried to later add some crown molding but they gave us an exorbitant estimate which we declined initially, before they later added it for no cost. MKHS estimated the project to start on August 24th, which was in our contract. They later informed us of a new project start date of September 24th, which was news to us. When the 24th came, they did not arrive in the morning as planned, and instead said they would have to come in the afternoon/evening because of their cabinet supplier opening late. The installers from MKHS showed up the next day late, unprepared, and without all the necessary cabinetry parts and granite. After the installers left, we inspected the unfinished cabinetry and discovered many issues to our dissatisfaction. These included two-toned wood variations throughout the top and bottom cabinets, the absence of soft closed hardware on the doors and drawers, unevenly spaced cabinet doors, the absence of a spice rack cabinet (as promised in the showroom and shown on the contract diagram), damage to one of the corners of a drawer, damage to the side cabinet wall from a protruding nail, and protruding bottom boards from the sides of the cabinets. We immediately emailed MKHS our concerns, including photos. Several days passed with no response before we received an email from MKHS which addressed some of our concerns, but not all. On October 1st, MKHS came to our home. They were both very apologetic and promised they would make things right to earn our trust back. This included sending wood door samples and keeping us informed of their inquiries to the cabinet manufacturer. Later, we received a follow-up email from MKHS admitting we were "completely right about the 2 tone" and that "they will get this situated and get you guys on the right track." Over the next few days, they dropped off three door samples, all of which were two-toned. We continued to communicate with them with poor to no response. At this point, we turned to Angies list and filed a complaint. We had to submit a negative review and give them a poor rating. From October 8th and on, communications from the contractor continued to be unhelpful. We replied back on October 30th stating the facts: that they have continued to provide no evidence of delivering monotone cabinets as promised, that we have lost faith in their promises, that issues they were having with their manufacturer were not of our responsibility, and that we still desired a full refund of our money, a removal of all their materials, and repair of any damage to our property from their installation. Their response three days later, on November 2nd, was mostly the same: you chose these cabinets, we are talking with the manufacturer every day, and that the funds received were already paid to the workers who started our project (but never finished it). It has taken us this long to write this full narrative for this negative review because there was so much to write about and we are very busy professionals. This negative review essentially speaks for itself. We strongly recommend that you beware of this contractor and take any necessary steps to avoid a situation similar to ours, which remains unresolved. We want to applaud Angies List for refunding our money. However, the two-toned cabinets and two-toned sample doors remain in our place with still no adequate response from this contractor. If you are able to look at the reviews on Angies List then we encourage you by typing in this contractors business name. However, we just tried to find this business on the Angies List website, and we could no longer find them listed.