Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Contact us: +1 (323) 792-7474 or [email protected]
Find out what's new
All technical stuff
Analyze your online image
Our tool gives you an in-depth look at what your company's image looks like
Contact us: +1 (323) 792-7474 or [email protected]
Polish
Swiss
Spain
French
Case study - clothing industry
Katarzyna Chomąt
14/12/2023
| 1 min read
Table of contents
Try our new
Local SEO tool
Manage and track visibility of your
Google Business Profiles
Current situation:
- 122 reviews obtained over 4 years,
- 2.4 - average rating.
The store's problem was a small number of reviews and a predominance of negative comments, and yet reviews play a very important role in the local market.
The recovery process therefore involved verifying the most common issues and improving the sales process.
Customers most often complained about:
- poor material quality,
- inaccurate product descriptions,
- long waiting time for the product,
- lack of contact with the store.
The following changes were implemented:
- improvement of product descriptions,
- elimination of low-quality products,
- shortening of delivery time,
- improvement of communication with the customer at every stage of the sale.
Result after 3 months:
- 386 reviews,
- 4.2 - average rating.
Additional benefits for the customer:
- 35% increase in organic sales,
- 280% increase in sales from Google business listing,
- 20% decrease in the number of complaints/returns.
Please rate this article
Average rate this post is: 4.72{{ $app.blogCurrentReview }}
Reviews Catalog - categories
Try our new
Local SEO tool
Manage and track visibility of your
Google Business Profiles
Ralated articles
Milena Zienkiewicz
01/06/2023 | 7 min read
Milena Zienkiewicz
22/05/2023 | 6 min read
Casper Cooper
16/11/2023 | 5 min read
We use cookies to provide the best possible service.
Refer to our privacy policy for more info.