5 customer review portals in the IT industry - Clutch, GoodFirms, G2, Capterra, TrustRadius

The IT industry is quite difficult when it comes to gathering opinions. There are definitely more review websites available for companies related to e-commerce or popular services. However, there are dedicated platforms that allow customers to leave reviews for software manufacturers, for example. In this article, you will find 7 portals designed for collecting opinions about companies in the IT industry.

Company Reviews - Why is it worth taking care of them?

It is a fact that consumers check ratings and comments on various portals and social media before using a company's products or services. The same applies when choosing a software house. The customer wants to be sure that they are not wasting their money by choosing your offer, so they look for information and reviews from other people who have used your services. Furthermore, potential employees also check what is being said about you as an employer. So, do not underestimate the potential that lies in reviews and try to reach potential interested parties by being present on multiple portals, especially if you want to attract foreign customers.

Customer Review Portals

G2

G2 is a place where consumers can find software houses specializing in various categories. On the other hand, companies can find many marketing and sales solutions in addition to obtaining recommendations. On G2, you can leave a review by logging in with your LinkedIn account or company email. The reviewer can describe what they liked and disliked about working with a particular company, what problems were solved, and provide recommendations for others considering the service. The review then goes through a verification process.

Clutch

Clutch is a platform that allows users to find the right company for their project. The platform collects customer reviews and analyzes industry data, providing businesses with the insights and analysis they need to connect and face challenges. To leave a review, users must log in to the platform using their LinkedIn account. This way, the written review will be verified for authenticity. The same process is also required when creating an account for a business. This way, Clutch assesses whether the profile was created by a real person. Reviews consist of a brief summary of the completed project, the actual opinion, and an extended description (challenge, solution, and project results).

GoodFirms

GoodFirms helps the B2B industry discover and promote software-related products and services. The platform focuses mainly on conducting research and collecting authentic user opinions about IT companies and programming products. To obtain a recommendation, you can send the customer a link or an electronic invitation from your account. Here, the verification of reviews also depends on having a LinkedIn account, but there is also the possibility of verification through profiles on other social media platforms.

Capterra

Capterra helps find the right software not only through reviews but also by comparing selected companies. On this platform, logging in through LinkedIn is not required; it is enough to create an account using an email address and provide some information about the company on behalf of which the person wants to write a review. Capterra informs that all reviews on the platform are manually checked by a team of experts to ensure that they come from verified sources and contain useful content.

TrustRadius

TrustRadius is a place where you can gather reviews about your innovative products. If your company has created software that helps businesses function, showcase it and gain more customers through ratings. TrustRadius allows you to create a very detailed product profile, and its users can describe the scope of implementation, advantages and disadvantages, rate usability, and customer support quality. Gathering reviews about your product will certainly contribute to increasing brand awareness among consumers.

Summary of IT Industry Reviews

Online reviews are often the first contact with a company. Therefore, it is important to ensure that they are of high quality and encourage the use of services. When obtaining reviews, it is also worth considering employer review websites. If employees speak highly of your business, it can also influence potential customers interested in your services.