How to retain customers? What can be done to make them come back and become loyal customers? The questions themselves suggest that what happens after the transaction is important. Of course, the satisfaction with the purchase is influenced by the store's offer, customer service quality, or smooth delivery, but there are a few more actions that increase buyers' satisfaction and thus contribute to repeat purchases of products or services.

Customer satisfaction survey is one of the most important tools that help companies understand how customers perceive their products or services and what their needs and expectations are.

The IT industry is quite difficult when it comes to collecting reviews. Definitely more review sites can be found for companies related to e-commerce or popular services. However, there are dedicated platforms that allow clients to give reviews e.g. about software developers. In this article you will find seven portals designed to collect reviews on companies in the IT industry.

Would you like to raise the standards of customer service, but you don't know where to start? What might meet your needs are modern technologies that allow you to automate the process and improve the level of customer satisfaction. They will shorten the response time to consumers' questions, standardize the answer process and increase the effectiveness of communication. All of this is to reassure consumers that they can always count on your support.

In recent years, we have been inundated with research indicating that customer reviews help online stores grow. Consumers trust online reviews almost as much as personal recommendations of friends.