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Latest articles

Patrycja Lisowska
12/05/2022 | 10 min read

Would you like to raise the standards of customer service, but you don't know where to start? What might meet your needs are modern technologies that allow you to automate the process and improve the level of customer satisfaction. They will shorten the response time to consumers' questions, standardize the answer process and increase the effectiveness of communication. All of this is to reassure consumers that they can always count on your support.

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Hanna Bernikova
13/04/2022 | 5 min read

Customer satisfaction - an indicator on which the success of your business depends. Thanks to the satisfaction while shopping, customers are happy to return to previously verified sellers. In order for consumers not to leave us for competition and become regular customers of your store, read the article below and remember the mysterious formula that will help you take care of the customer satisfaction level.

Hanna Bernikova
08/04/2021 | 8 min read

There is no denying that there is a relation between customer service and business profitability, it is a well-known fact. Therefore, customer retention is a crucial task for any business that affects the company’s revenue. Most businesses include continuous monitoring of customer satisfaction as a part of their marketing strategy. In fact, as we all know, a satisfied customer is more likely to purchase again. 

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