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Put yourself in your client's shoes for a moment. You want to buy a product or use a specific service. So you open your web browser and do a quick reconnaissance. You find a company that can meet your needs. You visit their website and read detailed information. Before buying the product or picking up the phone to schedule a meeting, you want to make sure you're dealing with a reliable contractor. What do you do?
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It is difficult nowadays to find a person who does not check Google reviews before using a company's offer. On the one hand, it is an opportunity to effectively promote your business. On the other hand, it is hard not to see this situation as a threat. Even if you have made every effort in your company to anticipate and satisfy all customer needs, you will eventually come across someone you cannot please. And from there, it is a straight path to a negative comment.
Customer satisfaction has a huge impact on the revenue you will generate from your business. A satisfied customer will not only be willing to come back to you in the future. It is also important that they will help you in building the reputation of the brand you are creating. Do you want to increase your budget? Find out what your customers really need. You can measure their satisfaction in a few simple ways.
Lost in the jungle of marketing messages, we all seek customer recommendations before making a purchasing decision. It is on the Internet that we look for social proof, or confirmation of the validity of our choices. We are more inclined to rely on recommendations from people who are similar to us than on characters created for advertising purposes. Therefore, it is no longer enough to just look at opinions published online, but it is also necessary to respond to them appropriately.
If you are a business owner, remember that presence on Google Maps is a necessity but also a privilege nowadays. Above all, it allows potential customers to obtain the most important information about your business, such as phone number, range of services provided, or location.
A bad hotel can ruin your entire vacation. After a day full of experiences, guests return to it wanting to rest, sleep well, and have a regenerating meal. If the rooms are dirty, the food is not fresh, and the beds are uncomfortable - it's hard to talk about a successful holiday. One of the most commonly used preventive measures is to check the opinions about the facility before making a reservation. They are crucial and often outweigh the decision to choose a specific place. Positive opinions confirm the decision made, while negative ones make you look further.
The pandemic has caused many businesses to move online. Perhaps you also have a physical store, but you see the possibilities and potential that e-commerce offers. Or maybe you are just thinking about starting your own online store and wondering which platform to choose. There are many scripts to choose from. However, it is worth considering a few important issues and then deciding on the right platform.
Negative reviews on Google Maps can cause customers to flee from your company. Even if your offer seems interesting to them, they will not make purchases from you. Do you know the principle of social proof? When a person does not know what decision to make, they tend to seek the opinions of others. Then they make the same choice as the majority of society.
Is the appearance of negative customer reviews the beginning of the end for your brand? Of course not! But should we pay attention to them? Definitely yes. Brand transparency is extremely important for today's consumer. Social media and Google Maps listings are definitely a "must-have" for every company nowadays. This is where we show our potential customers what stands behind our brand and build its image. Social media also provide a platform for companies to engage in dialogue with their users. Unfortunately, these conversations can sometimes be difficult. Consumers are not always satisfied with our services and share negative opinions and critical comments. What should we do then?
Maybe sales in your store look quite good and you're just wondering what else can be done. Maybe for a few months you haven't been able to attract customers and you want to know how to improve sales in your online store and generate better revenue from it. The marketing actions to be taken in the e-commerce industry do not change under any circumstances. You need to take care of the same aspects of your business regardless of how your store has been doing so far.
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