online reviews - Blog

In the tourism industry, opinions and comments are extremely important. When planning a trip, one of the first things we do is check hotel and restaurant ratings, as well as attractions and airlines. Surely you do the same. Therefore, if you own a business in this industry, take care of your company's image on one of the most popular travel review platforms. See how easy it is to create a profile and build a recognizable brand that enjoys good reviews.

Lost in the jungle of marketing messages, we all seek customer recommendations before making a purchasing decision. It is on the Internet that we look for social proof, or confirmation of the validity of our choices. We are more inclined to rely on recommendations from people who are similar to us than on characters created for advertising purposes. Therefore, it is no longer enough to just look at opinions published online, but it is also necessary to respond to them appropriately. 

Opinions are a very important element of the strategy of every online store. Over 90% of consumers check them before making a purchase or using a company's service. Why? Opinions provide valuable information about your products, such as whether the goods are consistent with the description, whether they arrived damaged, whether their price is adequate to the quality of workmanship, how long the delivery time is, etc.

Are you wondering about the importance of customer reviews and testimonials for your business? Look no further! In today's digital age, customer reviews have become an essential part of building trust with potential customers. Social proof, or the influence that other people's opinions have on our own decisions, is a powerful factor in the purchasing process.

If you already have Google My Business, reviews are going to work as a perpetual motion machine. Huge amount of stars in the ranking attract new potential customers, who are able to generate further positive reviews. If clients see negative comments on your Google Business Card it is almost certain they’ll start considering the quality of your services.

Almost all customers check reviews on the Internet before making a purchase. People want to know if they are dealing with a reliable company. They are interested in your behavior in case of a complaint. This way they make sure that everything will go smoothly. Therefore, what do you need to do to successfully attract new customers to your business? Take care of recommendations.

Sometimes we take certain things for granted, based on our own experience. In marketing, for example, we assume some mechanisms work – what consumers search for, what they read online and when they're more willing to give positive reviews. Therefore, in this article, we've compiled the most important reputation management stats that will help you understand your consumers and implement improvements wherever possible.