In today's times, online sales have become a necessity for every company. Online stores are one of the most important tools for reaching new potential customers. However, it is important not only to acquire new customers, but also to take care of the satisfaction of existing ones. To do this, in addition to offering unique products and attractive offers, it is worth collecting feedback from customers. This will help you increase the credibility of your business, attract more customers, and ensure a positive brand image.