Take your DecoNetwork to the stars with Rating Captain

Are you an e-commerce owner struggling to attract customers to your store? Maybe you’re just searching for ways to boost your conversion rates and improve your SEO? Or perhaps you're a new brand looking to establish trust in the market?

On the flip side, maybe you've already tackled these challenges and are now focused on maintaining exceptional customer service. You want to stay on top of your game and ensure that your customers are satisfied with your products and services.

But let's face it, the constant bombardment of ads promoting new tools can be overwhelming. You don't want to waste time and money on tools that create more problems than they solve. You want a reliable solution that won't burden your site and won't require weeks of training.

Let them talk about you

If you're ready to blast off into the cosmos of e-commerce success, then Rating Captain is the ultimate rocket ship to take you there. With our all-in-one review management platform, you can soar to new heights of image control, trust-building, conversion rate optimization, quality management, and SEO improvement. 

Rating Captain's cutting-edge technology will take your brand to infinity and beyond without burdening your site or requiring extensive training. Take a look at Digitees' cosmic journey down below and see how their DecoNetwork e-commerce business skyrocketed to success with Rating Captain.

E-commerce growth hacks from the Captains

24/7 support you won’t need

Say goodbye to frantic support chats and endless email exchanges! Our Rating Captain API offers seamless integration with your store. 

This means that you can easily manage everything and never seek our support, although we're here round-the-clock if you need us!

Product reviews

We believe great products deserve great reviews! Allow us to help you elevate your customer's trust in your brand and skyrocket your conversion rates. 

With the ability to collect and display authentic product reviews, you'll create a tribe of loyal customers who trust and rely on your products.

SEO boosting widgets

Want to grab the attention of potential customers? We've got you covered! Our custom widgets, powered by Google Rich Snippets, catch the customer's eye and do all the heavy lifting. 

With enhanced visibility, your store will stand out from the clutter and bring in more sales.

Automate your quality control

Reading hundreds of reviews can be a daunting task, but we've got you covered! Our smart AI can quickly analyze quality control and help you identify areas for improvement in your sales process. Efficiency at its best!

Digitees x Rating Captain – Case Study

New Zealand-based t-shirt printing company Digitees specializes in selling personalized clothing and merchandise through their online store. They are masters at what they do, so we helped them communicate it to the world.

Overview 

The customers typically browse the product catalog to find their preferred styles and colors, then upload custom artwork or create their own designs using the Online Designer tool, and finally place their orders for custom-made products. 

In addition to this, customers can set up their own free merch store and sell their custom items with Digitees' Print-on-Demand dropshipping services.

Investigation 

Digitees, despite providing excellent customer service, timely order fulfillment, and unique ideas, did not have many reviews on their Google business profile.. 

The challenge was to collect reviews and ratings from Digitees' customers to compete with other businesses and attract potential clients to their offerings, utilizing social proof among other tactics.

Then all reviews had to be prominently displayed on their online store, which significantly boosts the trust of future potential clients and ultimately increases sales conversions.

Solution & possibilities

The primary solution was to collect reviews with specially designed email invitations and text messages from customers.

The process also involved verifying the most common issues and improving the sales process with Rating Captain’s AI algorithms.

We implemented widgets displaying reviews on the store's website - company reviews on the homepage, as well as product-specific reviews on their corresponding subpages.

Rating Captain's widgets are designed to be customized to the brand's identity system. This consistency helped to strengthen Digitees' image and trust among future users, as well as improve retention.

Results in numbers

After 2 months of cooperation, we managed to collect over 200 positive reviews about Digitees from their clients. 

The open rate (OR) of our 508 personalized review invitations was 63.77%, while the click-to-open rate (CTOR) was an outstanding 49.07%! This is a level of effectiveness that we did not expect ourselves.

Regarding product reviews, we received 27 reviews out of 130 invitations sent with a CTOR of 47.36%. The average rating given by customers to Digitees products was as high as 4.88.

All reviews were collected both for Digitees’ Google profile and their dedicated catalog with reviews on our website. 

Outstanding growth

In summary, after 2 months of cooperation, Digitees has increased the number of customer reviews by 76%! Thanks to advanced yet intuitive widgets on the website, the company now displays them and convinces customers to place orders by presenting evidence of the high quality of provided services.

Meanwhile, product review widgets, which are placed on every product page, enable to display Google Rich Snippets (stars in Google search results), thus automatically improving Digitees' SEO.

Additionally, the AI algorithmic semantic analysis of hundreds of customer reviews allowed Digitees to identify areas for improvement, address customer concerns, and enhance customer satisfaction, which ultimately contributed to the growth of the business.