Rank higher in Google Maps
Check out new app Check it out
Increase sales
Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Shopify WooCommerce Deconetwork Baselinker See all
mdi-chat-processing-outline
Blog
Find out what's new
Knowledge base
All technical stuff
Analyze your online image
Our tool gives you an in-depth look at what your company's image looks like
Find out more
mdi-chat-processing-outline
Local SEO Customers Pricing
Sign in
Polish
Swiss
Spain
French
Sign in Sign up for Free Increase sales Control your image Loyal customers Building trust Product reviews Blog Knowledge base Local SEO Customers Pricing Increase sales Loyal customers Control your image Building trust Product reviews Blog Knowledge base API Documentation Customers Pricing Careers Team Reviews Catalog Affiliate Program Terms of Use Privacy Policy Data processing

The Easiest Way to Collect
Customer Reviews on Google

All-in-one social proof management platform. Focused on authentic product reviews, reliable data and e-commerce customization. Backed by 24/7 customer support.
Collect reviews
Make an appointment
We are trusted by the best
We are trusted by the best

What is feedback and how to give it correctly?

Rating Captain
22/09/2023 | 1 min read
What is feedback and how to give it correctly?

Table of contents

    Try for free
    my.RatingCaptain Local

    Try our new
    Local SEO tool

    Manage and track visibility of your
    Google Business Profiles

    Try for Free

    Try our new
    Local SEO tool

    Manage and track visibility of your
    Google Business Profiles

    Try for Free

    Feedback is extremely important both in professional and personal life. What exactly is feedback? What are the rules for giving positive and negative feedback? How to provide constructive feedback? We will discuss all of this and more in this article.

    feedback

    Definition of feedback

     

    Feedback is the feedback and process of providing evaluation that allows you to learn about the opinion of a specific person, team, or organization's actions, behaviors, or results. It is a tool for improving work and developing skills. Feedback can be positive when we appreciate good actions, or negative when we need to point out areas for improvement.

    Why giving feedback is extremely important?

     

    Feedback plays a crucial role in many aspects of life, including the workplace. Here are a few reasons why it is worth giving and receiving feedback:

     

    Personal and professional development

     

    Thanks to feedback, we can learn what we are good at and in which areas we need improvement. Constructive criticism allows us to constantly develop and improve.

     

    Building relationships

     

    By giving feedback, we show that we are interested in other people and want them to grow. This builds positive relationships in the workplace and beyond.

     

    Best practices for giving feedback

    feedback

    Positive feedback

     

    Positive feedback is a tool that motivates and builds self-confidence. Here are a few principles for giving positive feedback, among others:

     

    • Be specific: Wskazuj about what was done well. The more detailed your response, the more valuable it will be for the potential recipient.

     

    • Communicate directly: staraj to the person who needs the feedback. Avoid going through third parties.

     

    • Add a few kind words: Słowa of recognition and appreciation to add value to the feedback. Don't forget about them.

    positive review

    Negative feedback

     

    Negative feedback, although more difficult to deliver, is equally important. Here are a few principles for giving negative feedback:

     

     

    • Be specific: Wskaż about the specific areas that need improvement. Avoid generalizations.

     

    • Act in a timely manner: Nie and do not postpone giving information feedback. The sooner you deliver the message, the better.

     

    • Offer solutions: Jeśli possible, suggest specific steps that can be taken to improve.

     

    • Avoid personal criticism: Skupiaj on actions and results, not on personality.

    reviews

     

    Sandwich method

     

    The sandwich method is based on the idea that negative feedback is sandwiched between two layers of positive feedback, similar to how sandwich ingredients are placed between two slices of bread. Here's how it works:

     

     

    • First layer (positive): Rozpocznij starts with positive feedback or appreciation for the achievements or good actions of the person receiving it. This is the initial "bread" layer that aims to create a positive mood.

     

    • Second layer (negative): Następnie delivers negative feedback or criticism, referring to specific areas that need improvement or mistakes that have been made. This is the "filling" part of the sandwich that contains the more difficult information.

     

    • Third layer (positive): Na ends by emphasizing the positive aspects and development opportunities for the person receiving the feedback. This is the final layer of the sandwich that aims to uplift spirits and motivate.

     

    The sandwich method can be applied, for example, when a manager gives negative feedback to their subordinate about their work. The boss can start by praising their employee for their achievements, then move on to criticism or negative feedback in specific areas. At the end of the conversation, they can reiterate that the employee has the potential to develop and achieve better results.

     

    positive feedback

    Example of positive feedback

     

    To an employee who has done an excellent job on a task, you can say using a specific example:

     

    "Your work on this project was amazing. We are impressed by your creativity and dedication. Thanks to you, we have achieved great results."

     

     

    Example of negative feedback

     

    If an employee has made a mistake, you can say:

     

    "We noticed that there were some shortcomings in your work on the project. It is important for you to focus on these aspects and improve the quality of your work."

    feedback marketing

    How to give feedback in the workplace?

     

    Here are a few tips for giving feedback in the workplace:

     

     

    • Be objective: Oceniaj the work, not the person.

     

    • Listen: Daj the employee the opportunity to respond and ask questions.

     

    • Be flexible: Rozważ employee's suggestions for improving the situation.

     

    • Control your emotions: Emotions are a poor advisor. Try to approach the situation calmly.

     

    Summary

     

    Feedback is an extremely important tool in both professional and personal life. By giving it in a constructive and etiquette-compliant manner, we can contribute to the development of both ourselves and others. Remember that feedback is not only feedback but also an instrument for building positive relationships.

    feedback

     

    Rating Captain

    If you need an application for collecting and managing reviews, the Rating Captain app can help. It is an effective tool for supporting businesses in obtaining and managing reviews. With the Rating Captain app, sending even hundreds of invitations will take less than 10 minutes.

     

    Thanks to this app, when purchasing a product or service, customers will be able to easily and conveniently share their impressions of the quality of your services, which will increase your company's awareness among customers on the Internet.

    Please rate this article

    Average rate this post is: 4.51{{ $app.blogCurrentReview }}
    Reviews Catalog - categories
    Accommodation and Food Services Administrative and Support and Waste Management and Remediation Services Agriculture, Forestry, Fishing and Hunting Arts, Entertainment, and Recreation Construction Educational Services Finance and Insurance Health Care and Social Assistance Information Management of Companies and Enterprises Manufacturing Mining, Quarrying, and Oil and Gas Extraction Other Services (except Public Administration) Professional, Scientific, and Technical Services Public Administration Real Estate and Rental and Leasing Retail Trade Transportation and Warehousing Utilities Wholesale Trade

    Try our new
    Local SEO tool

    Manage and track visibility of your
    Google Business Profiles

    Try for Free
    Try for Free Close