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Why can't I see my review on Google Maps? The secrets of Google My Business reviews.

Agnieszka Szczepanowska
06/12/2023 | 4 min read
Why can't I see my review on Google Maps? The secrets of Google My Business reviews.

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    Yes, Google reviews can disappear in a fraction of a second. Even those that are already old. For business owners, this can be a real tragedy. Especially if they built their reputation mainly on Google Maps. If you are a reviewer, it will hurt you especially when you leave a negative review. You don't spend your time warning other users on the site for the company to continue thriving.


    Instead of endlessly frustrating yourself, learn 7 reasons why your review is not visible on Google Maps. Knowing them, you will know how to leave reviews that will stay on the site forever.


    You use vulgar or offensive language and images on Google Maps


    You are human. Maybe in private conversations, you sometimes use strong language. However, Google promotes culture and will not hesitate to make it clear. Cursing, vulgar gestures in photos and graphics, words commonly considered offensive. There is no place for that here. Dissatisfaction can be expressed without it.


    Google will also remove any discriminatory content towards a person or group. As well as threats, incitement to harm oneself or others, and any attempts to harass and intimidate.


    Spam and content added from one computer will also be removed


    Did it occur to you to add under your own profile several positive reviews with a large number of stars? Do you think that publishing them from a different Google account will deceive potential customers? The Google search engine usually can recognize such practices with laser precision.


    What's worse, if you do it frequently, you may receive a gift in the form of account deletion. Contrary to appearances, this is good news. If someone tries the same number against you, Google will repay them handsomely.


    Why is my Google review not visible?


    You don't stick to the topic or publish false information


    Maybe it's five in the morning after a sleepless night and you come up with a devilish idea. As a creative person, you decide to use Google Maps to publish your own thoughts. Political, personal, social... Anything but the topic of the place you are commenting on.


    Why is your Google review not visible? It is enough that the owner of the listing requested a review check. Such a review will disappear, just like misleading content.


    You post prohibited links and promotional content in your Google review


    Do you offer products or services prohibited in a given location? It could be, for example, gambling, alcohol, firearms, or adult services. Do you think that Google Maps is a great place for promotion? Mistake. Google will gladly remove all reviews containing email addresses, phone numbers, and links leading to an offer page.


    If your comment contains a price or coupon for prohibited products and services, it will meet the same fate.


    Google My Business suspects you of terrorism or crime


    Google does not tolerate terrorism in any form. It will not allow praising actions and recruiting for terrorist groups. Nor any other actions that terrorist organizations can benefit from. Illegal services, products, and actions that are against the law or dangerous are also not allowed. In addition, promoting violence, pornography, and infringing on the copyrights of others is prohibited.


    Conflict of interest on Google listing. Positioning the competition


    Among the "brilliant" ideas of some entrepreneurs, one of the main ones is to fight against competition. Leaving a negative review for a competing company can cost you dearly. Google will remove this comment, so you won't achieve anything in the long run.


    Similarly, you cannot post reviews about your own company. Interestingly, you are also not allowed to summarize the actions of your former or current employer.


    Temporary issues with publishing negative and positive reviews on Google Maps


    The last reason is not very common. However, it must be mentioned for the sake of completeness.


    At the beginning of the pandemic, Google employees had to start working remotely on a large scale. On March 20, 2020, the digital giant suspended the publication of new reviews. After the reorganization, everything returned to normal. Although it cannot be ruled out that such situations may occur in the future.

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