As a business owner, you want to provide a great customer experience. But what is a customer experience, and how can you improve it? In this article, we will explore the importance of customer experience, how to understand your customers, measure customer feedback, and create a customer experience strategy that can help you improve customer satisfaction and loyalty your customer has with your business and improve your company's image.

Austrian Psychologist, Paul Watzlawick, once stated that it is impossible not to communicate, and therefore impossible not to have an image. We create images of ourselves, companies, or institutions (whether we want to, because, for example, even our lack of presence in online communication channels already indicates something about us), thus we should do it consciously. The key to building customer relationships – using marketing or public relations tools – is to build brand awareness in a controlled and deliberate way.

Every entrepreneur should strive to get to know their customer. This is extremely important in marketing terms. Knowing the target group and its expectations, it is easier to reach them. But how to find the right person?