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What do you do when you are not satisfied with the service at a restaurant? In the past, you would call the manager in such a situation. Nowadays, we often see a completely different trend. The customer leaves. Their mood can only be recognized by the corners of their mouth tightening. They won't utter a word about their complaints, although they probably won't leave a tip either.
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People want to know how your company is doing. And it's not because they care. They have their own undeniable interest in it. Do you have a good Google Maps review? They will be more willing to use your help. Is your reputation bad? Don't fool yourself. They will run to the competition. Even if they decide to use your services or products, they will have a negative attitude. And then they will be more than happy to confirm how poorly you are doing by leaving an unfavorable comment.
In every industry, customer opinions are an important element in building a positive image. The medical industry is no different, as we often choose a doctor based on recommendations or by reading online reviews. Studies show that as many as 81% of patients rely on online reviews1. Positive reviews increase the chances of acquiring new customers. After all, no one will go to a doctor who has no mention on znanylekarz.pl or to a clinic with a poor rating on Google Maps. Another problem is negative reviews. Of course, they can happen to anyone, but what can be done to minimize them and ensure that patients make appointments?
94% of consumers say that a bad review convinced them to give up on a company's services or products
One of the foundations of building a positive company image is acquiring opinions. Moreover, as research shows, 83% of consumers claim to completely or partially trust recommendations from friends and family. In turn, 66% of people believe reviews published on the Internet. Check out the power of consumer opinions and take reputation management to a higher level online.
Do you know what rule governs opinions? The rule of disproportion. If your client is satisfied, they rarely leave a review. Maybe they will tell 2-3 acquaintances about you. But what happens if you disappoint them? About 15 people will learn about their opinion. In addition, the chance of receiving a negative written review increases disproportionately in such a situation.
You put a lot of effort into your business. You invest your own money into it. You live off the income you manage to generate. Often, the survival of your employees also depends on your success. It's no wonder that negative opinions sometimes keep you awake at night. However, remember that with conscious action, you can turn most of them into a competitive advantage.
Sometimes you may wonder if it’s even worth asking clients to give reviews on Google My Business, i.e. on your Google business card. Maybe you belief that only good things are said about your company and it doesn’t need to be published anywhere, and that bragging is a bad thing (as the reproductive “education” system in Poland taught us).
The phrase "opinie on Google" often appears in various business guides. What is it really about, what is it, and what can we gain from it? Google Maps reviews are reviews published by consumers on a company's business listing. The Google My Business profile enables businesses to acquire these reviews for free. This is where you can add 1 to 5 stars to rate your satisfaction with a particular company.
A client looking for a specific product will usually start their research by comparing offers. They will look at the price, method and cost of delivery, quality or specifications, but also at reviews. Up to 90% of customers pay attention to reviews about the company and the products. That's why below we will tell you how to easily obtain positive customer reviews about products in your online store and what to do with them.
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