Austrian Psychologist, Paul Watzlawick, once stated that it is impossible not to communicate, and therefore impossible not to have an image. We create images of ourselves, companies, or institutions (whether we want to, because, for example, even our lack of presence in online communication channels already indicates something about us), thus we should do it consciously. The key to building customer relationships – using marketing or public relations tools – is to build brand awareness in a controlled and deliberate way.
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E-commerce development results in increased competition and thus more options for the consumers, who are harder to convince to choose our store. Therefore, the company must stand out from the competition preferably at the first contact with a potential customers. What can convince them? Reviews about the product they are interested in.
It raises controversy, doesn’t it? If you’re here because you’re actually interested in this headline and you’re hoping to rank your Google My Business well using fake positive reviews, then… I just want to show you that it is not so much weak, unstable and punitive, but simply – not profitable!
How to retain customers? What can be done to make them come back and become loyal customers? The questions themselves suggest that what happens after the transaction is important. Of course, the satisfaction with the purchase is influenced by the store's offer, customer service quality, or smooth delivery, but there are a few more actions that increase buyers' satisfaction and thus contribute to repeat purchases of products or services.
Building brand awareness through positioning in the eyes of consumers, related to national (or regional) branding, is a standard practice that increases the recognition of products and services. By associating a specific brand with the image of a particular country, a kind of "connection" of associations is created in the minds of potential customers (provided that their values are not contradictory). How does this work in the case of marketing alcoholic beverages such as beer, wine, or spirits that burn the throat?
Sometimes you may wonder if it’s even worth asking clients to give reviews on Google My Business, i.e. on your Google business card. Maybe you belief that only good things are said about your company and it doesn’t need to be published anywhere, and that bragging is a bad thing (as the reproductive “education” system in Poland taught us).
E-commerce is thriving and it seems that it won't change anytime soon. Of course, with the development of e-commerce, competition is growing in many industries, even in niche ones. To win the race for customers, you need to monitor trends and increase productivity, for example by using dedicated tools that facilitate many tasks.
The phrase "opinie on Google" often appears in various business guides. What is it really about, what is it, and what can we gain from it? Google Maps reviews are reviews published by consumers on a company's business listing. The Google My Business profile enables businesses to acquire these reviews for free. This is where you can add 1 to 5 stars to rate your satisfaction with a particular company.
When choosing a movie, restaurant, laundry detergent, or looking for a doctor, we primarily rely on the opinions and recommendations of other users. At every step, consciously or unconsciously, we use reviews from "ordinary" consumers. According to the advertising agency Markley&Partners 84% of respondents from Generation Z and millennials use opinions and content from influencers when making purchasing decisions, which are authentic and credible (not sponsored posts). This indicates that User Generated Content (UGC) builds trust in the brand and is therefore one of the best content marketing strategies that can be used to build a brand image.
Positive reviews of products in an online store are important for every customer who wants to buy a product. Good customer reviews are important for e-commerce because they help to understand what customers think about products, but also build SEO - search results for our store.
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